Privacy Policy

Introduction

At Community Mediation Prescot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mediation services or interact with our website.

Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal details: Name, address, email address, and telephone number.
• Mediation details: Information relevant to your dispute, which is treated with the strictest confidentiality.
• Usage data: Information about how you use our website.

How We Use Your Information

We use the information we collect to:

• Provide and manage our professional mediation services.
• Communicate with you regarding your enquiries or mediation sessions.
• Improve our website and service offerings.
• Comply with legal and professional accreditation requirements (e.g., Civil Mediation Council standards).

Confidentiality

Confidentiality is a cornerstone of mediation. Information shared during the mediation process is private and will not be disclosed to third parties unless required by law or where there is a risk of serious harm to an individual.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. If you have any questions about your data, please contact us at info@communitymediationprescot.co.uk.